Where can I get my stuff?
Our products can be found In the official KILLA partners (shops) which are stated in the menu of the Site “where you can find us”, and you can get the merchandise on our Online Store. The shipment of our products if being shipped in Republic of Macedonia usually take up to 1 till 2 working days, for shipping throughout Europe it will take longer period of Time. If ordered online you will get information on your personal email account when the product will be shipped and when to expect the delivery to be executed, also you will receive a phone call when the shipment will be delivered.
There are detailed sizing charts and measuring instructions on each product page which you can access by clicking “Size Info”. Before finalizing any purchase, please always check measurements to ensure a perfect fit for you.
Can I change or cancel my order?
Please send us an email at Info@killla.com within 2 hours upon your purchase with the stated issue and the order number, and we will do our best to resolve it as quickly as possible. Please be aware that the order cannot be changed or canceled once it departs our warehouse.
Can I return an item for an exchange or a refund?
Yes. Before sending any item(s) back, please contact us at firstname.lastname@example.org with the stated issue and order number. We only accept returns that are made within 10 days from the date the order left the warehouse. The returned item(s) must be unworn, undamaged and in their original condition along with the package. Be sure to always obtain the postage receipt before you send us the return, in case of damage or loss. Prior to sending please check if the package is damaged, if it is we require that you provide suitable packing before sending it back to us. Any goods damaged during transport on their way back will be considered your responsibility and will be sent back without a refund.
In an unlikely case of faulty goods or wrong items, we will issue a full refund or exchange of the item(s).
Shipping cost on any returned product(s) will be paid by your side.
Wrong sizing will not be refunded.
Please read the sizing info and double check it before ordering.